Resume

Robert Peesel

Conifer, Colorado || robert@robertpeesel.com

www.linkedin.com/in/rpeesel/

Specializing in:

VISITOR EXPERIENCES, TRAINING, COMMUNICATIONS & OPERATIONS

20+ years of experience as a dynamic, detail-oriented professional, with a reputation as an outstanding communicator with in-depth knowledge and ability for working with the public. Experienced at working on projects at all stages from idea to development to delivering the completed product. Expert in communicating complex topics to all audiences.

Communications | Public Speaking | Training | Writer | Collaborative Team Player Vendor Management | Creative & Innovative | Exacting Eye for Detail

Professional Experience

Director – Gateway Canyons Auto Museum

  • Hired, managed, trained and scheduled museum staff.
  • Created and implemented new money handling procedures.
  • Doubled museum sales from previous year by improving product selection and display.
  • Created a First Class visitor experience by creating and delivering personal tours.
  • Created tour and exhibit care documentation.
  • Trained personnel in effective strategies for working with visitors.
  • Collaborated with Marketing to create promotional materials and social media opportunities.
  • Increased attendance by implementing new events. Our HoodsUP! weekends increased visitation by approximately 40%.
  • Managed FAMILIARIZATION tours and other special events held at the facility.
  • Managed the creation and content of the new museum website.
  • Directed the facilities maintenance.
  • Created the yearly museum budget.

Docent / Visitor Services – Smithsonian Air and Space Museum

  • An original member of the ground breaking Visitor Services organization implemented by the Smithsonian Institution.
  • Trained prospective Docents to meet stringent Smithsonian guidelines for interacting and educating the public.
  • Provided a personal experience to major museum donors, CEOs, veterans, families and school children.
  • As a member of the School Tour Committee I worked with teachers to create educational tours that complimented the classroom education in the museum.
  • Elected as School Tour Committee Chairman.

Owner / President – Altruos, LLC

  • Worked with developers and the Product Manager to write manuals for a Software-as-a-Service (SaaS) portal.
  • Identified opportunities, then wrote, edited, and published NV Technologies U.S. Government proposal submissions.
  • Conducted training in one-on-one and group environments.
  • Created, marketed and operated Webinars.
  • Provided QA testing and email marketing.
  • Acting Operations Manager for several clients.
  • Managed IT budgets for clients.
  • Managed a client conversion from Salesforce to a SugarCRM.
  • Sourced hardware and software solutions based on client requirements.
  • Coordinated all IT-related phases of client relocation, including scheduling and budgeting.
  • Managed the Quality Assurance testing for an SaaS portal.
  • Provided front line technical support via web, telephone and in person.
  • Oversaw equipment maintenance through manufacturer or 3rd party suppliers.

Boeing Computer Support Services:

  • Reserve Component Automation System (RCAS) Release 2.0 Workstation Manager
  • Reserve Component Automation System (RCAS) Release 1.0 Server Team
  • Development Manager for Electronic Briefing System (EBS)
  • Senior Member – Boeing Site Support Team
  • Directed team of 6 engineers to design and test the hardware and software releases, including project documentation and managing vendors.
  • Delivered status briefings to US Army senior stakeholders and Boeing management.
  • Provided client training.
  • Maintained vendor relationships with hardware and software suppliers.
  • Managed the day-to-day activities for an 8 member Site Support Team, providing support to NASA and Boeing personnel.
  • Resolved Service Requests submitted by NASA and Boeing by prioritizing, scheduling and escalating as needed.
  • Oversaw the conversion / upgrade of 500 PCs across the entire program in 48 hours.
  • Created installation scripts to facilitate large scale upgrades. Installed large-scale NASA networks.
  • Provided on-going training activities to support NASA and Boeing employees.

Education

Bachelor of Arts, Business Administration, Minor in Computer Science – Principia College